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Training and Payment Policies
Fees & Payment Methods
The Alliance for Nonprofit Excellence accepts checks, money orders, cash, Visa, and MasterCard. Payments may be mailed to: Alliance for Nonprofit Excellence, 5100 Poplar Avenue, Suite 502, Memphis, TN 38137-0502. Online payments may be made via PayPal. There is a $25 returned check fee, which must be paid through cash or money order within 10 days of notice. The Alliance does not provide refunds on payments made toward training, membership, or other services.
Registration
Registration and full payment are required for a seat reservation. Confirmation of paid registration will be emailed to the registrant within two business days after receipt of payment. For registrants paying for workshops online, the PayPal receipt serves as confirmation of paid registration.
Cancellations, No Shows, and Transfers
Cancellation of a workshop must be made in writing via email or faxed to the Alliance at least five business days before the training session. A paid registrant providing written notice of cancellation within this time frame will receive a refund voucher equal in value to the workshop fee less any books provided. This voucher may be applied to the fee for a future workshop during the current fiscal year (ending June 30th).
If you do not attend a workshop, and we did not receive written notification of inability to attend within the required time frame, you will not receive a refund voucher. If you are unable to attend, you may send someone from your organization in your place. In the case of a substitution, please contact April DeBerry Carter at 901.684.6605, ext. 21 or via email at adeberry@npexcellence.org.
If you want to transfer to a different class or to the same class on a different day, there is a $25 processing charge. Class transfer notifications must be received in writing at least five business days prior to the class.
The 501(c)ollege reserves the right to cancel any class with inadequate enrollment at least 48 hours in advance. If a class is cancelled, students enrolled will be given the opportunity to choose an alternate class.
Programs and Changes
The 501(c)ollege reserves the right to make changes to its programs and courses, including but not limited to fees, adding or withdrawing faculty and staff, rearranging programs, and adding or withdrawing subjects, courses, and programs.
Special Needs
The Alliance makes every effort to accommodate any special needs. Please note these on the registration form or notify the Alliance by email, training@npexcellence.org.
Certificate Programs
Registration for a certificate program is good for up to twelve months from the date of registration. All course work must be completed within this time period.
CBU Graduate Credits
CBU students wishing to earn credit toward an MBA degree from attending Alliance workshops must contact Scott Lawyer, Director of the MBA Program at mlawyer@cbu.edu.
Event Photos and Recording Policy
By registering for an event, you agree to be photographed, included in video footage, or otherwise recorded for the Alliance for Nonprofit Excellence’s promotional purposes.
