Policies

ALLIANCE TRAINING POLICIES

PLEASE REVIEW THESE POLICIES CAREFULLY. BY SUBMITTING A WORKSHOP REGISTRATION OR PURCHASING A TRAINING PACKAGE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ, AND THAT YOU ACCEPT, THESE TRAINING POLICIES.

Minimum Enrollment Requirements

The Alliance will set minimum enrollment numbers for each workshop. If paid enrollment for a session has not reached the required minimum, the session will be rescheduled or cancelled according to the policies below for rescheduled/cancelled workshops.

Registration

Registration forms may be obtained at the Alliance for Nonprofit Excellence office, at workshop sites, and via download from www.npexcellence.org. An online registration and payment form is also available on the website. Completed forms may be submitted:

• online,
• by fax to the Alliance office at (901) 684-6616,
• by mail to the Alliance for Nonprofit Excellence, 606 South Mendenhall, Suite 108, Memphis, TN 38117,
• or in person at the Alliance office. 

The Alliance does NOT accept telephone registrations. If the on-line registration form cannot be submitted successfully, registration information can be sent via email to training@npexcellence.org. Please do not send additional email requests to or call Alliance staff.

Registrants are not guaranteed admittance to a workshop until payment is received. Confirmation of paid registration will be emailed or faxed to the registrant within two business days after receipt of payment in full. For registrants paying for workshops online, the receipt provided by PayPal will serve as confirmation of paid registration.

All paid registrants will receive an email reminder 24 hours before the scheduled workshop. Please review this email carefully, as workshop dates, times, locations, and facilitators are subject to change.

Fees & Payment Methods

Registrants will not be permitted to attend a workshop unless full payment has been received. Payments will be accepted at the workshop site; however, space and materials are not guaranteed unless payment in full has been made at least 24 hours before the start of the workshop.

If a participant's organization requires an invoice for the workshop fee, the invoice must be requested far enough in advance that payment can be received prior to the workshop date. The Alliance will notify registrants via email if their payment has not been received by the day before the workshop, and those registrants will be expected to bring payment to the workshop.

The Alliance for Nonprofit Excellence accepts checks, money orders, and cash. VISA and MASTERCARD are accepted in person at the Alliance office prior to the day of the workshop. Please do not write credit card numbers on registration forms. Online payments may be made via PayPal at www.npexcellence.org .

Returned checks will incur a $25 fee. Registrants are required to compensate the Alliance for Nonprofit Excellence for all fees through cash or money order within 10 days of notice that a check has been returned.

Cancelled Registrations

Any registrant needing to cancel a workshop registration should do so in writing via email or fax at least 24 hours before the workshop. Written notification should be sent even if payment for the workshop has not yet been made. If a registrant becomes unable to attend a workshop, another member of his/her organization may attend in his/her place.

Refund Vouchers

A paid registrant providing written notice of cancellation may request a refund voucher equal in value to the workshop fee. This voucher can be applied to the fee for a future workshop. Vouchers will be e-mailed within two business days after the request is received. Refund vouchers are valid for six months from date of issue. To use a voucher, submit it with the workshop registration form and the balance, if any, of the workshop fee.

Paid registrations that are not cancelled in writing are not eligible to receive a voucher or any other form of refund.

Rescheduled/Cancelled Workshops

The Alliance for Nonprofit Excellence reserves the right to reschedule or cancel any workshop at any time. Registrants will be notified of a rescheduled/cancelled workshop as soon as possible via email and a phone call using the contact information submitted on the registration form.

If a workshop is cancelled , paid registrants will receive a voucher for the full amount of the workshop fee paid. Vouchers will be e-mailed within two business days after the workshop, and will be valid for six months from the date of issue. Vouchers can be applied to the fee for a future workshop, and are not redeemable for cash.

If a workshop is rescheduled for a later date, all registrants will automatically be registered for the new date. It is the responsibility of the registrant to notify the Alliance for Nonprofit Excellence if he/she is unable to attend on the rescheduled date. If the registrant is unable to attend the workshop on the new date, another member of his/her organization may attend in his/her place. If no one from their organizations can attend on the rescheduled date, paid registrants may request a refund voucher. No other refunds will be issued if the registration is not cancelled, or if the registrant does not attend the rescheduled workshop.

The Alliance for Nonprofit Excellence reserves the right to change workshop times, locations, and presenters. Registrants will be notified via email and/or phone as far in advance as possible of such changes.

The Alliance for Nonprofit Excellence follows the Memphis City Schools' policy for inclement weather, and will contact registrants regarding rescheduled dates if a workshop is postponed due to inclement weather.

Special Needs

The Alliance for Nonprofit Excellence will make every effort to accommodate any special needs. Please make note of these needs on the registration form or notify the Alliance for Nonprofit Excellence by phone or email to training@npexcellence.org.

Packages

The Alliance for Nonprofit Excellence offers discounted training packages. Registration and full payment for the package must be received before the date of the first workshop included in the package. The early registration discount does not apply to the purchase of training packages.

Package fees are non-refundable. Discount pricing applies only to the specific workshops included in each package; registrants may not substitute other workshops for those included in the package. If a registrant cannot attend all of the workshops in a package, he/she may send another member of his/her organization. No vouchers or other refunds will be issued for workshops purchased as part of a training package. Some workshops are offered more than once; preferred dates for package registrants are indicated on the training calendar. A package registrant can attend any session of an included workshop; however, he/she may only attend each workshop once.

Scholarships

Scholarship funds may be made available through the Alliance for Nonprofit Excellence for certain workshops or training packages. The Alliance will announce the availability of scholarship funds via email, the Open Doors newsletter, its website, and/or local media outlets. Scholarship applications may be downloaded from www.npexcellence.org, picked up at the Alliance office, or requested via email to training@npexcellence.org. Completed applications must be received by the announced deadline. Recipients will be notified by mail and email.

Scholarship funds are only available for specific workshops or training packages as announced by the Alliance for Nonprofit Excellence. At this time, the Alliance is not able to consider other requests for scholarships or discounted pricing on workshops.

Application for scholarship funds must be made on behalf of an organization, not an individual, and any scholarship award must be used by that organization for the specified workshop or training package. At this time, the Alliance for Nonprofit Excellence does not award scholarship funds to individuals.

The organization receiving the scholarship will be responsible for identifying the individual or individuals that will attend trainings. If that individual ceases to be employed by the organization, it is the responsibility of the organization to notify the Alliance, and to designate an alternate representative to attend the trainings.

Coupons

From time to time, the Alliance for Nonprofit Excellence may issue discount coupons for training sessions. Coupons can only be used via online, fax, mail, or in-person registration by following the instructions on the coupon. Please do not call or email the Alliance to use a coupon.

If you have any questions regarding these training policies, please contact the Alliance at (901) 684-6605 or via email at training@npexcellence.org.